Customer Care FAQs
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Domestic orders are shipped in the United States with delivery within 3-5 business days. Orders received are shipped by United States Postal Services.
In the event that you need expedited shipping, please contact our Customer Care team at info@excentrixswimwear.com prior to placing your order online. Additional shipping fees for expedited shipping will be assessed at that time.
Payment for all orders are charged at the time of purchase.
We do not refund lost packages. If you are concerned about lost Items, we suggest that you monitor the shipping / delivery of your package via the tracking number that we will supply to you by email when your item is shipped.
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All swimwear purchases are final sale. Exchanges are at the company discretion, because of swimwear hygiene and sanitary reasons. However, in the event that you receive an item with a visible flaw before you try it on, claims for damaged items or packaging errors must be made within 48 hours of receipt of
delivery, in writing to our Customer Care team at info@excentrixswimwear.comOnce your exchange is received and inspected, we will send you an email notification that we have received your returned item and notify you of the approval or rejection of your request for exchange. The subject line should read: Exchange Request.
All hang tags, original tags and hygiene liners MUST be in place (no exceptions will be made) on all returned merchandise. Merchandise MUST be in perfect condition. Again, Excentrix Swimwear will NOT accept any merchandise for return that does not have hang tags, original tags, and hygienic liners in place, is damaged, laundered, soiled, worn, has deodorant stains, smoke damage, or a musty odor. Due to government regulation, hygienic liners must be in place on all swimwear.
Due to the difference in screen resolution, actual colors may vary. Due to the layout of the fabric, placement of prints may vary and are not considered defective or misrepresentation of the actual items shipped. All sizes on in our Excentrix Swimwear Size Chart are listed in U.S. sizes.
We want you to love your Excentrix Swimwear selections. As we do sell our swimwear as complete sets, we also understand that some women can have varied shapes and sizes. If you have questions or need assistance with your order please contact Excentrix swimwear prior to placing your order. If an item or size is no longer available it will show as “sold out” or unavailable here on our website.
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Wholesale inquiries should be forwarded to info@excentrixswimwear.com